Frequently Asked Questions
Everything you need to know about your Letter Shoppe order.
How long will it take to receive my order?
Most orders are processed within 2-4 business days. Standard shipping within the US typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for unworn and unwashed items with original tags attached. If you need a different size, we provide free exchanges for domestic orders to ensure you get the perfect fit.
How should I care for my Letter Shoppe apparel?
To preserve the quality of the print and fabric, we recommend machine washing cold, inside out, with like colors. Tumble dry on low heat or hang dry for the best longevity.
Do you ship internationally?
Yes, we ship to most countries worldwide! Please note that international customers are responsible for any customs fees or import taxes that may apply upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, Google Pay, and Shop Pay installments.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor its progress.